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Add your NeuralTalk AI chatbot to your Shopify store to provide instant customer support and boost sales.

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Prerequisites

  • A Shopify store (any plan)
  • Your NeuralTalk AI assistant created and configured
  • Access to your Shopify admin panel

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Step 1: Get Your Chatbot Code

  1. Log in to your NeuralTalk Dashboard
  2. Navigate to your AI assistant
  3. Go to the Website Integration section
  4. Copy the provided embed code

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Step 2: Add to Shopify Theme

  1. In your Shopify admin, go to Online Store > Themes
  2. Click Actions > Edit code on your active theme
  3. Open the theme.liquid file
  4. Find the </body> tag
  5. Paste your chatbot code just before the closing </body> tag
  6. Save the file

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Method 2: Using Shopify Script Tag API

For advanced users, you can use the Shopify Script Tag API to add the chatbot programmatically.

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Step 3: Customize Appearance

  1. Return to your NeuralTalk dashboard
  2. Go to Styling settings
  3. Customize colors, position, and behavior to match your store
  4. Preview changes in real-time

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Step 4: Test Your Integration

  1. Visit your Shopify store
  2. Look for the chatbot widget (usually bottom-right corner)
  3. Test the conversation flow
  4. Verify that responses match your training

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Best Practices for Shopify

Product Recommendations

Train your chatbot to recommend products based on customer queries

Order Status

Enable order tracking and status updates through chat

Return Policy

Automatically handle return and refund inquiries

Shipping Info

Provide shipping rates and delivery estimates

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Troubleshooting

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Chatbot Not Appearing

  • Check if the code was added correctly in theme.liquid
  • Clear your browser cache
  • Verify the code is placed before </body> tag

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Styling Issues

  • Use the NeuralTalk dashboard to adjust positioning
  • Check for CSS conflicts with your theme
  • Test on different devices and browsers

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Performance Impact

  • The chatbot loads asynchronously to avoid slowing your store
  • Monitor your store’s loading speed after integration

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Advanced Configuration

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Custom Triggers

Set up specific triggers for your Shopify store:
  • Product page visits
  • Cart abandonment
  • Checkout process

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Analytics Integration

Connect with Shopify Analytics to track:
  • Chatbot engagement rates
  • Conversion improvements
  • Customer satisfaction scores
Need help with your Shopify integration? Contact our support team for personalized assistance. For quick resolution and community support, join our Discord community.
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