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🎥 Refer to the setup video for a step-by-step visual guide:

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Overview

The Knowledge Sources feature allows you to connect external content to your chatbot so it can deliver accurate, contextual, and up-to-date responses. You can add URLs, documents, images, and third-party integrations as sources of knowledge. This guide explains how to add sources, configure recrawling, and manage indexed URLs.

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Accessing Knowledge Sources

1

Open Knowledge Sources

  • Log in to your dashboard
  • Navigate to Data Source from the main menu
  • Click on Knowledge in the left sidebar
2

View Current Status

  • The Knowledge page loads with Webpage sources that have been crawled and indexed for your chatbot
  • If no sources are added, you’ll see No data sources found for this chatbot
Knowledge Dashboard

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Adding a Knowledge Source

Click Add Source to begin adding content to your chatbot.

URL

Add public webpages to train your chatbot using live website content.

Documents & Images

Upload PDFs, text documents, or images as knowledge sources.

Google Drive

Connect files directly from your Google Drive.

Notion

Sync selected Notion pages as structured knowledge.

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URL Configuration

When adding a URL source, you must configure how content is crawled.
  • URL: Required
  • Scope Options: This page only, Entire site, Subdirectory only, Sitemap

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Auto-Recrawl Settings

  • Keeps your sources up to date
  • Sources are refreshed on a regular schedule
Ensures your chatbot always responds using the latest content from your website.
Once added, your URLs are crawled and indexed for the chatbot. In the Actions column, you have the following options:
  • Edit: Open Edit URL Settings to manage source behavior.
    • Auto-Recrawl: Enable automatic recrawling of this source on a schedule.
    • Cancel: Discard changes.
    • Save: Apply the updated settings.
  • Recrawl: Re-index the URL to fetch the latest content.
  • Delete: Remove the URL and all associated data from the chatbot.

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Best Practices

  • Add high-quality, relevant sources for better answers
  • Enable auto-recrawl for frequently updated websites
  • Remove outdated or low-value sources
  • Monitor total character usage regularly