Skip to main content
🎥 Refer to the setup video for a step-by-step visual guide:

​
Overview

The Corrections feature allows you to review, fix, and improve chatbot responses. It ensures your chatbot gives accurate, friendly, and high-quality answers by letting you approve, reject, or refine responses raised during conversations. This guide explains correction statuses, actions, and how to create and manage corrections.

​
Accessing Corrections

1

Open Corrections

  • Log in to your dashboard
  • Navigate to Data Source from the main menu
  • Click on Corrections in the left sidebar
2

View Correction Status

  • Switch between Pending, Corrected, and Rejected tabs
  • See total pages and results per page
Corrections Dashboard

​
Corrections Dashboard

The Corrections page is divided into multiple tabs for better management.

​
Correction Tabs

  • Pending: Corrections awaiting review
  • Corrected: Approved and applied corrections
  • Rejected: Corrections that were dismissed

​
Actions Menu

The Actions dropdown provides bulk and management options.
  • Create Correction: Manually add a correction to improve chatbot answers.
  • Export Approved Corrections: Download all corrected entries.
  • Export Pending Corrections: Export pending corrections for review.
  • Mark Selected as Corrected: Approve the selected corrections.
  • Mark Selected as Rejected: Reject the selected corrections.
  • Import Corrections: Upload multiple corrections in bulk.
  • Download Template: Download a template for bulk correction import.

​
Creating a Correction

Click Create Correction to manually add or fix a chatbot response.

​
Correction Form Fields

  • Question: Enter the user question that needs correction.
  • Original Chatbot Answer: Displays the response originally given by the chatbot.
  • Model Answer: Write the correct answer to the question raised.

​
Answer Enhancement Options

  • More Friendly & Detailed: Improves tone and clarity
  • Enhance with AI: Automatically refines your answer

​
Optional Fields

  • Source URL: Add a reference link
  • Image URL: Attach an image
  • Extra Info: Additional instructions like tone or style
  • Tags: Add tags for easy filtering

​
Best Practices

  • Review pending corrections regularly
  • Use friendly, clear, and accurate model answers
  • Add sources for credibility
  • Tag corrections for easier management
  • Export data for audits or training purposes