Improving Assistant Performance
This guide covers how to monitor, correct, and improve your AI assistant’s responses to ensure optimal performance.Monitoring Conversations
Review Conversation Logs
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Access Analytics Dashboard
- Navigate to your assistant dashboard
- Click on “Analytics” or “Conversations”
- Review recent conversations and user interactions
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Identify Issues
- Look for conversations that didn’t resolve user questions
- Note responses that were inaccurate or unhelpful
- Check for escalations to human agents
Correcting Responses
Manual Corrections
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Direct Feedback
- Use the feedback system in conversation logs
- Mark responses as helpful or unhelpful
- Provide specific corrections for inaccurate responses
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Knowledge Base Updates
- Add missing information to your knowledge base
- Update outdated content
- Clarify ambiguous information
Training Improvements
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Add Examples
- Include specific examples of correct responses
- Add context for better understanding
- Provide multiple ways to ask the same question
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Refine Instructions
- Update assistant personality settings
- Adjust response length preferences
- Modify conversation behavior
Continuous Improvement
Regular Reviews
- Weekly: Review conversation logs and user feedback
- Monthly: Analyze performance metrics and trends
- Quarterly: Comprehensive knowledge base audit
Best Practices
- Keep content current and accurate
- Test new responses before deploying
- Monitor user satisfaction scores
- Update based on common questions