✈️ Telegram Integration

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Overview

• 🚀 Reach customers on one of the world’s most popular messaging platforms
• ⚡ Provide instant support through automated responses
• 📱 Share rich media content including images, files, and links
• 👥 Create group chats for community engagement
• 🤖 Handle both private conversations and group interactions
• 🔧 Process commands with the ”/” prefix for enhanced functionality

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Prerequisites

• ✅ An active NeuralTalk AI account
• 🤖 A created and trained chatbot on the NeuralTalk AI platform
• 📱 A Telegram account
• 🔑 Access to create bots through BotFather

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Setup Process

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Step 1: Access NeuralTalk AI Integration Settings

1. Log in to your NeuralTalk AI dashboard
2. Select the chatbot you want to connect to Telegram
3. Navigate to Settings in the left sidebar
4. Click on Chatbot Settings from the expanded menu
5. Navigate to the Integrations tab at the top of the page

6. Find the Telegram Integration card
7. Click the Connect button to start the integration process

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Step 2: Create Your Telegram Bot

1. Open Telegram and search for @BotFather
2. Start a conversation with BotFather by clicking “Start” or sending /start
3. Start a chat with BotFather and send the command /newbot
4. BotFather will guide you through the bot creation process
5. Follow the instructions to choose a name and username for your bot:
   • Bot Name: Choose a descriptive name that represents your business or service
   • Username: Must end with “bot” (e.g., my_company_bot)
   • Requirements: The username must be unique across all Telegram bots
6. After completion, BotFather will provide a token for your bot. Copy this token for the next step

• Choose a descriptive name that represents your business or service
• The username must end with “bot” (e.g., my_company_bot)
• Keep your token secure and don’t share it publicly

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Step 3: Connect Your Bot to NeuralTalk AI

• Paste the token provided by BotFather when you created your bot
• This token is required for NeuralTalk AI to communicate with your Telegram bot

• Enter the username of your bot (without the @ symbol)
• This should match the username you set when creating the bot

• ✅ We’ll verify your bot token and set up a webhook
• 🤖 Your bot will be configured to receive and respond to messages
• 👥 Users can start chatting with your bot immediately

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Step 4: Verify Successful Connection

• ✅ Telegram Integration Connected
• Connected Bot: Your bot’s username
• Bot Status: Active/Connected
• Last Connected: Date and time of connection
• Webhook Status: Verified and active

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How It Works

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📱 Private Chat Interactions

• Direct Messages: Responds to all messages sent directly to the bot
• Instant Support: Provides immediate assistance to users
• Personal Assistant: Acts as a 24/7 AI assistant for your customers

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👥 Group Chat Interactions

• Mention-Based: Responds when explicitly mentioned (e.g., @your_bot_name)
• Command Support: Processes commands with the ”/” prefix
• Community Engagement: Facilitates group discussions and support

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🧠 AI Processing

• Context Aware: Understands conversation context and history
• Knowledge Base: Leverages your trained knowledge base
• Natural Language: Processes and responds in natural language
• Rich Media: Can share images, documents, and formatted messages

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Usage Examples

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Private Chat Scenarios

Customer: "What are your business hours?"
Bot: "We're open Monday-Friday 9 AM to 6 PM EST. For urgent matters outside these hours, please describe your issue and we'll respond first thing in the morning!"

Customer: "Tell me about your premium plan"
Bot: "Our Premium plan includes: ✅ Unlimited chatbot interactions ✅ Advanced analytics ✅ Priority support ✅ Custom integrations. Would you like me to help you upgrade?"

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Group Chat Scenarios

User: "@your_bot How do I reset my password?"
Bot: "To reset your password: 1) Go to the login page 2) Click 'Forgot Password' 3) Enter your email 4) Check your inbox for reset instructions. Need more help? DM me!"

User: "@your_bot /help"
Bot: "Here are some things I can help with:
🔧 Technical support
💰 Billing questions  
📋 Account management
💬 General inquiries
Just mention me or send me a DM!"

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Bot Commands

• /start - Welcome message and bot introduction
• /help - List of available commands and capabilities
• /support - Direct link to human support
• /status - Check service status
• /contact - Contact information

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Advanced Configuration

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Bot Commands Setup

1. Open chat with @BotFather
2. Send /setcommands
3. Select your bot
4. Enter commands in this format:

start - Get started with the bot
help - Show available commands
support - Contact human support
status - Check service status
contact - Get contact information

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Group Chat Settings

• Enabled: Bot only sees messages that mention it or are replies to it
• Disabled: Bot sees all messages in the group
• Configure via BotFather: /mybots > Select Bot > Bot Settings > Privacy Mode

• Add your bot as an admin for enhanced functionality
• Allows bot to manage messages, users, and group settings

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Message Formatting

• Bold text: *bold*
• Italic text: _italic_
• Inline code: `code`
• Links: [text](URL)
• Mentions: @username

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Monitoring & Analytics

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Key Metrics Dashboard

• Daily/weekly message counts
• Private vs group chat distribution
• Peak usage hours

• New users joining daily
• Most active users
• Popular commands and queries

• Average response time
• Success rate
• User satisfaction scores

• User acquisition trends
• Retention rates
• Conversation completion rates

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Detailed Analytics

1. Go to Analytics > Channels
2. Select the Telegram tab
3. View detailed metrics and trends
4. Export data for further analysis

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Troubleshooting

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Common Issues & Solutions

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🚫 Bot Not Responding

• Check Connection Status: Verify integration shows “Connected” in dashboard
• Test Commands: Try sending /start in a private chat
• Webhook Issues: Disconnect and reconnect the integration
• Token Validation: Ensure the bot token is correct and active

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👥 Group Chat Issues

• Privacy Mode: Check if privacy mode is affecting message visibility
• Bot Permissions: Ensure bot has permission to send messages
• Mention Format: Use proper @botname format for mentions
• Admin Rights: Consider making the bot an admin for better functionality

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🔑 Token Problems

• Invalid Token: Regenerate token via BotFather (/token command)
• Expired Token: Tokens don’t expire but can be revoked
• Wrong Token: Double-check you’re using the correct bot’s token
• Security: Never share your token publicly

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⚡ Performance Issues

• Response Delays: Check your plan’s message limits
• Rate Limiting: Telegram has API rate limits that may affect high-volume bots
• Knowledge Base: Ensure your bot’s knowledge base is optimized
• Server Status: Check NeuralTalk AI service status

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Getting Help

• 📖 Documentation: Review this guide and troubleshooting section
• 🧪 Test Environment: Try the bot in a private chat first
• 📧 Support Team: Contact support@neuraltalk.ai
• 💬 Community: Join our Discord community for peer support

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Best Practices

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Bot Setup

• 🎯 Clear Purpose: Define what your bot can and cannot do
• 📝 Welcome Message: Create a helpful /start command response
• 🔤 Consistent Naming: Use a clear, professional bot name and username
• 📱 Profile Setup: Add a profile picture and description via BotFather

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User Experience

• ⚡ Quick Responses: Keep initial responses concise and helpful
• 🎯 Clear Commands: Set up intuitive commands with descriptions
• 🔄 Fallback Options: Provide alternatives when the bot can’t help
• 👤 Human Escalation: Include options to contact human support

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Content Strategy

• 📚 Knowledge Base: Keep your bot’s training data current and comprehensive
• 🎯 Targeted Responses: Tailor responses to common user intents
• 🌍 Multi-language: Consider supporting multiple languages if needed
• 📊 Analytics-Driven: Use conversation data to improve responses

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Security & Privacy

• 🔒 Token Security: Never share your bot token publicly
• 👥 User Privacy: Respect user privacy and data protection laws
• 🛡️ Content Filtering: Implement appropriate content moderation
• 📋 Terms of Service: Include clear terms for bot usage

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Security Considerations

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Data Protection

• 🔐 Encryption: All messages are encrypted in transit
• 🛡️ Secure Storage: Bot tokens are securely encrypted and stored
• 📋 Compliance: GDPR and other privacy regulations supported
• 🔍 Audit Logs: Complete conversation logging for security reviews

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Access Control

• 🔑 Bot Permissions: Minimal required permissions for functionality
• 👤 User Authentication: Integration with Telegram’s user system
• 🏢 Organization Control: Admin controls for bot management
• ⏰ Session Management: Secure session handling and token refresh

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Privacy Protection

• 👁️ Data Minimization: Only processes necessary message data
• 🗑️ Data Retention: Configurable message retention policies
• 📊 Analytics Privacy: Option to disable usage analytics
• 🔒 Private Groups: Respects private group confidentiality

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Pricing & Limits

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Telegram API Limits

• 📊 Rate Limits: Standard Telegram Bot API limits apply
• 💬 Message Limits: 30 messages per second per bot
• 👥 Group Limits: Up to 200,000 members per group
• 📁 File Sharing: Up to 50MB file uploads supported

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NeuralTalk AI Integration

• ✅ Included: Telegram integration included in all paid plans
• 💬 Message Processing: Counted toward your plan’s message limits
• 💰 No Hidden Fees: No additional setup or monthly fees
• 📊 Full Analytics: Complete analytics included in all plans

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Disconnecting Your Integration

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From NeuralTalk AI Dashboard

1. Navigate: Go to Settings > Chatbot Settings > Integrations
2. Find Telegram: Locate the Telegram integration card
3. Disconnect: Click the red Disconnect button
4. Confirm: Confirm the disconnection when prompted

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What Happens When You Disconnect

• ✋ Stops Processing: NeuralTalk AI stops processing new messages
• 🤖 Bot Remains: Your Telegram bot still exists but becomes inactive
• 📊 Data Retained: Previous conversation data remains in analytics
• 🔄 Reconnection: You can reconnect anytime with the same bot token

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Complete Bot Removal

1. Contact @BotFather
2. Send /deletebot
3. Select your bot to permanently delete it
4. Confirm deletion when prompted

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Integration Showcase

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Next Steps

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🧪 Test Your Bot:

• Send test messages in private chat
• Test group functionality if applicable
• Verify all commands work correctly
• Check response accuracy and timing

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📚 Optimize Your Knowledge Base:

• Add Telegram-specific information
• Include common user questions and scenarios
• Update with platform-specific features and limitations
• Train on conversation patterns

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📢 Launch & Promote:

• Share your bot with your community
• Add bot link to your website and social media
• Create promotional content explaining bot capabilities
• Encourage user feedback and engagement

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📊 Monitor & Improve:

• Track usage analytics and user satisfaction
• Identify common questions and pain points
• Regularly update and improve responses
• Scale based on user adoption

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🔄 Expand Features:

• Set up advanced commands and workflows
• Integrate with other business systems
• Consider premium features for power users
• Explore automation opportunities

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Need Help?

• 📧 Email Support: support@neuraltalk.ai
• 📖 Documentation: docs.neuraltalk.ai
• 💬 Community Discord: Join our Discord for peer support and tips
• 🎥 Video Tutorials: Check our YouTube channel for setup guides
• 📱 Telegram Support: Telegram Bot API documentation for platform-specific questions
• 🤖 BotFather Help: Use /help command with @BotFather for bot management questions