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Support Resources

Comprehensive support resources for NeuralTalk AI, including documentation, community forums, video tutorials, and direct support channels.

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Documentation

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Getting Started

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API Reference

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Integration Guides

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Advanced Topics

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Community Support

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Discord Community

Join our active Discord community for:
  • Peer Support: Get help from other users
  • Feature Requests: Suggest new features
  • Bug Reports: Report issues and bugs
  • Best Practices: Share tips and tricks
  • Announcements: Stay updated on new features
Join Discord: discord.gg/tHpggadDAk

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GitHub Community

  • Open Source: Contribute to our open source projects
  • Issues: Report bugs and request features
  • Discussions: Technical discussions and Q&A
  • Code Examples: Share code snippets and examples
GitHub: github.com/neuraltalk

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Stack Overflow

Ask technical questions on Stack Overflow:
  • Tag: Use neuraltalk-ai tag
  • Search: Find existing answers
  • Vote: Help others with upvotes
  • Answer: Share your knowledge
Stack Overflow: stackoverflow.com/questions/tagged/neuraltalk-ai

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Video Tutorials

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Getting Started Series

  1. Introduction to NeuralTalk AI (5 min)
    • Overview of features and capabilities
    • How to create your first assistant
    • Basic configuration and setup
  2. Setting Up Your AI Assistant (15 min)
    • Detailed setup process
    • Training your assistant
    • Testing and optimization
  3. Integrating with Your Website (10 min)
    • Adding chatbot to your website
    • Customizing appearance
    • Advanced configuration options

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Integration Tutorials

  1. Slack Integration (12 min)
    • Setting up Slack app
    • Configuring webhooks
    • Testing the integration
  2. Discord Integration (10 min)
    • Creating Discord bot
    • Setting up permissions
    • Deploying to server
  3. HubSpot Integration (18 min)
    • CRM setup and configuration
    • Contact synchronization
    • Lead management

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Advanced Topics

  1. Custom API Development (25 min)
    • Building custom integrations
    • Webhook implementation
    • Error handling and debugging
  2. Analytics and Reporting (15 min)
    • Setting up analytics
    • Creating custom reports
    • Performance optimization
  3. Security and Compliance (20 min)
    • Security best practices
    • Data protection measures
    • Compliance requirements
YouTube Channel: youtube.com/neuraltalk

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Direct Support

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Email Support

General Support: support@neuraltalk.ai Response Times:
  • Free Plan: 48-72 hours
  • Pro Plan: 24-48 hours
  • Enterprise Plan: 4-8 hours
What to Include:
  • Your account email
  • Detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots or error messages
  • Browser and operating system information

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Live Chat Support

Availability:
  • Monday-Friday: 9 AM - 6 PM EST
  • Saturday: 10 AM - 4 PM EST
  • Sunday: Closed
Access:
  • Available in your dashboard
  • Click “Support” in the sidebar
  • Start a new chat session

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Phone Support

Enterprise Customers Only Phone Number: +1 (555) 123-4567 Hours:
  • Monday-Friday: 9 AM - 6 PM EST
  • Saturday: 10 AM - 4 PM EST
  • Sunday: Closed
What to Have Ready:
  • Your account information
  • Description of the issue
  • Any error messages or codes
  • Steps you’ve already tried

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Priority Support

Available for:
  • Enterprise customers
  • Pro customers with urgent issues
  • Critical system outages
Features:
  • Dedicated support representative
  • Faster response times
  • Priority issue resolution
  • Direct access to engineering team

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Self-Service Tools

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Knowledge Base

Searchable Knowledge Base:
  • Comprehensive articles and guides
  • Step-by-step instructions
  • Troubleshooting guides
  • Best practices and tips
Categories:
  • Getting Started
  • Setup and Configuration
  • Integrations
  • API Reference
  • Troubleshooting
  • Billing and Account

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Interactive Troubleshooting

Smart Troubleshooting Tool:
  • Answer questions about your issue
  • Get personalized solutions
  • Step-by-step guidance
  • Escalate to human support if needed
Access: Available in your dashboard under “Help & Support”

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Status Page

Real-Time Status Updates:
  • System status and uptime
  • Planned maintenance windows
  • Incident reports and updates
  • Performance metrics
Status Page: status.neuraltalk.ai

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Training and Certification

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Free Training Courses

  1. NeuralTalk AI Fundamentals (2 hours)
    • Basic concepts and features
    • Hands-on exercises
    • Certificate of completion
  2. Advanced Integration (3 hours)
    • Custom API development
    • Webhook implementation
    • Error handling and debugging
  3. Analytics and Optimization (2 hours)
    • Performance monitoring
    • Data analysis
    • Optimization techniques

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Certification Program

NeuralTalk AI Certified Professional Requirements:
  • Complete all training courses
  • Pass certification exam
  • Submit practical project
  • Maintain certification annually
Benefits:
  • Official certification badge
  • Priority support access
  • Exclusive community features
  • Career advancement opportunities
Register: training.neuraltalk.ai

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Developer Resources

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API Documentation

Interactive API Explorer:
  • Test API endpoints directly
  • View request/response examples
  • Generate code snippets
  • Download SDKs
API Explorer: api.neuraltalk.ai/docs

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Code Examples

GitHub Repository:
  • Sample integrations
  • Code snippets and examples
  • Best practices
  • Community contributions
Repository: github.com/neuraltalk/examples

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SDK Downloads

Official SDKs:
  • JavaScript/Node.js
  • Python
  • PHP
  • Java
  • C#
  • Go
  • Ruby
Download: sdk.neuraltalk.ai

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Feedback and Feature Requests

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Feature Requests

Submit Ideas:
  • Use our feedback form
  • Vote on existing requests
  • Discuss with the community
  • Track implementation status
Feedback Form: feedback.neuraltalk.ai

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Bug Reports

Report Issues:
  • Detailed bug reports
  • Steps to reproduce
  • Expected vs actual behavior
  • System information
Bug Tracker: bugs.neuraltalk.ai

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User Research

Participate in Research:
  • User interviews
  • Beta testing programs
  • Usability studies
  • Feedback sessions
Sign Up: research.neuraltalk.ai

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Emergency Support

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Critical Issues

For Critical Issues:
  • System outages
  • Security incidents
  • Data loss
  • Service disruptions
Emergency Contact:

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Escalation Process

  1. Level 1: General support team
  2. Level 2: Technical specialists
  3. Level 3: Engineering team
  4. Level 4: Product management

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Contact Information

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General Support

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Business Inquiries

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Office Hours

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Support Hours

  • Monday-Friday: 9 AM - 6 PM EST
  • Saturday: 10 AM - 4 PM EST
  • Sunday: Closed
  • Holidays: Limited support

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Time Zones

  • EST: Eastern Standard Time
  • PST: Pacific Standard Time
  • GMT: Greenwich Mean Time
  • CET: Central European Time

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Still Need Help?

If you can’t find what you’re looking for:
  1. Search Documentation: Use the search function
  2. Check Community: Ask in Discord or GitHub
  3. Contact Support: Use email or live chat
  4. Schedule Call: Book a consultation call
Quick Links:
We’re here to help you succeed with NeuralTalk AI! Don’t hesitate to reach out if you need assistance.