Customization Settings
NeuralTalk AI offers extensive customization options to ensure your chatbot perfectly matches your brand identity and meets your specific requirements. This guide covers all available settings and how to configure them.
Chatbot Profile Settings
Basic Information
Located in the Settings > Profile section, these options define your chatbot's basic identity:
| Setting | Description |
|---|---|
| Chatbot Name | The name displayed to users (30 characters max) |
| Description | Internal description for your reference |
| Category | Business type or purpose (Customer Service, Sales, etc.) |
| Language | Primary language for AI responses |
Personality & Behavior
These settings control how your chatbot communicates:
| Setting | Description | Options |
|---|---|---|
| Personality | Overall communication style | Professional, Friendly, Casual, Humorous |
| Response Length | Typical response verbosity | Concise, Balanced, Detailed |
| Proactiveness | How actively the bot engages | Low, Medium, High |
| Knowledge Confidence | Required confidence to provide answers | Strict, Balanced, Lenient |
Visual Appearance
Customize how your chatbot widget looks on your website:
| Setting | Description |
|---|---|
| Avatar | Upload a custom image or select from our library |
| Main Color | Primary color for the chat widget (hex or color name) |
| Secondary Color | Accent color for buttons and highlights |
| Font | Font family for chat messages |
| Custom CSS | Advanced styling options for the widget |
Conversation Settings
Welcome Messages
Located in Settings > Conversations, these settings control how conversations begin:
| Setting | Description |
|---|---|
| Initial Message | First message displayed when a user opens the chat |
| Follow-up Message | Message sent if the user doesn't respond |
| Inactivity Message | Message sent after a period of inactivity |
Conversation Flow
Control the conversation experience:
| Setting | Description | Options |
|---|---|---|
| User Authentication | Require user information before chatting | Off, Name Only, Email Required |
| Message History | How long to retain conversation context | 5, 10, 15, or 20 messages |
| Feedback Collection | Ask users to rate responses | Off, Every Conversation, Periodic |
| Typing Indicator | Show "typing" animation while generating response | On/Off |
Operating Hours
Set when your chatbot is available:
| Setting | Description |
|---|---|
| 24/7 Availability | Keep chatbot available at all times |
| Custom Hours | Set specific hours for each day of the week |
| Unavailable Message | Message shown outside operating hours |
Knowledge Base Settings
Content Processing
Located in Settings > Knowledge Base, these settings control how information is processed:
| Setting | Description | Options |
|---|---|---|
| Content Chunking | How information is segmented | Automatic, Paragraph, Page, Custom |
| Reference Style | How sources are cited in responses | None, Inline, Footnote |
| Content Weight | Prioritization of knowledge sources | Equal, Manual Priority |
Learning Settings
Control how your chatbot improves over time:
| Setting | Description | Options |
|---|---|---|
| Auto-Learning | Learn from conversations | Off, Suggestions Only, Automatic |
| Knowledge Gap Detection | Identify missing information | Off, On |
| Improvement Suggestions | Receive suggestions for knowledge base | Daily, Weekly, Monthly |
Integration Settings
Website Widget
Customize website integration behavior:
| Setting | Description | Options |
|---|---|---|
| Widget Position | Location on the page | Bottom Right, Bottom Left, Custom |
| Launch Behavior | How the widget opens | Button Click, Automatic, Delayed |
| Mobile Display | Appearance on mobile devices | Full, Minimized, Adaptive |
| Page Restrictions | Pages where the widget appears/is hidden | Include/Exclude lists |
Messaging Platforms
Settings for external integrations:
| Setting | Description |
|---|---|
| Platform-Specific Configurations | Unique settings for each integration platform |
| Cross-Platform Persistence | Share conversation context across platforms |
| Notification Settings | How you're notified of new conversations |
Advanced Settings
Human Handoff
Configure when and how conversations transition to human agents:
| Setting | Description |
|---|---|
| Handoff Triggers | Conditions that initiate human handoff |
| Handoff Message | Message displayed when transferring to a human |
| Agent Notification | How agents are notified of new conversations |
| Routing Rules | How conversations are assigned to agents |
Security & Compliance
Control security settings:
| Setting | Description | Options |
|---|---|---|
| Data Retention | How long conversation data is stored | 30, 60, 90, 180, 365 days |
| PII Handling | How personal information is managed | Detect & Mask, Store Encrypted, Do Not Store |
| Export Controls | Who can export conversation data | All Admins, Owner Only |
| Access Logs | Track who accesses the dashboard | On/Off |
Saving Changes
All settings are automatically saved as you make changes. However, some critical settings may require confirmation before being applied.
For settings that affect the chatbot's behavior or appearance, we recommend testing after making changes to ensure everything works as expected.
Need Help with Settings?
Our support team can help you optimize your chatbot settings for your specific use case. Contact us at [email protected] for personalized assistance.