> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuraltalk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# 💁‍♂️ Human Handover Configuration

> Set up seamless escalation from AI assistant to human agents

Configure when and how your AI assistant should transfer conversations to human agents for complex issues that require human intervention.

## When to Escalate

### Automatic Triggers

* **Complex technical issues** that require human expertise
* **Billing and account problems** that need verification
* **Complaints or negative feedback** that require personal attention
* **Requests for human assistance** from users

### Manual Triggers

* **User explicitly asks** for a human agent
* **Assistant reaches confidence threshold** for escalation
* **Specific keywords** detected in conversation
* **Time-based escalation** for unresolved issues

## Configuration Steps

### 1. Set Escalation Rules

Define the conditions that trigger handover:

* **Confidence levels** for different topics
* **Keyword detection** for specific issues
* **Conversation length** thresholds
* **User sentiment** analysis

### 2. Configure Handover Message

Create a smooth transition message:

```text theme={null}
"I understand you need additional help. Let me connect you with one of our human specialists who can assist you better."
```

### 3. Set Up Agent Notifications

* **Email notifications** to support team
* **Slack/Discord alerts** for immediate response
* **Dashboard notifications** for monitoring
* **Escalation queue** management

## Integration Options

### CRM Integration

* **HubSpot**: Automatic ticket creation
* **Salesforce**: Lead and case management
* **Zendesk**: Support ticket escalation
* **Custom CRM**: API integration

### Communication Channels

* **Live Chat**: Direct handover to live chat
* **Phone**: Schedule callback or provide number
* **Email**: Send conversation summary
* **Video Call**: Schedule video consultation

## Next Steps

* [Lead Collection Setup](/setup/lead-collection)
* [Sharing Assistant](/setup/sharing-assistant)
* [Assistant Tools](/setup/assistant-tools)